Refund & Shipping Policies

Order Cancellation

Orders may be cancelled before they are shipped, free of charge. Once an order has been processed and shipped, it cannot be cancelled.

To request a cancellation, please contact us at support@fitease.com with your order number as soon as possible.

Refund & Return Policy

30-Day Returns: Items may be returned within 30 days of receipt if they are unused, in original condition, and include all packaging/accessories. Email support@fitease.com to start a return.
Refunds are issued to the original payment method after inspection; allow 5–10 business days for processing.
Returns may be denied for used/damaged items or outside the 30-day window, unless due to our error.

Shipping Policy

Free Standard Shipping (US only) on all orders.
Standard delivery time: 3–7 business days.
Tracking information will be sent once your order ships.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact support@fitease.com immediately so we can resolve the issue.